Baseline Support
We have a team of professionals who stand ready to help make your Baseline system a huge success.
Customer Support Hours
*Monday – Friday, 4:00 AM – 7:00 PM Mountain Time
Saturday, 10:00 AM – 3:00 PM Mountain Time
Phone: 208.323.1634
Toll-Free: 866.294.5847
Email Us: support@baselinesystems.com
Don’t forget to check out our YouTube Channel for a collection of training and how-to videos.
Knowledgebase
This is the go-to destination for everything users might need, from installation manuals to how-to videos.
Support Forms
Cell Service Activation
The wireless service from Baseline is a high performance, low cost way to get real-time access to your BaseStation controllers. Baseline’s cellular data modules are specifically designed to be rugged and highly reliable, have industry leading coverage, and are compatible with a variety of high gain antenna options to provide excellent performance even in fringe coverage areas.
AppManager Account Setup
Set up a new AppManager account or provide access to a new team member to an existing account.
New AppManager User Request
Request access to an existing company, site, or controller in AppManager and BaseManager.
Register a Product
Please complete the product and warranty registration within 30 days of installation of your product.
Standard 5 Year Warranty Registration Form
Requesting an Overlay Image for Your BaseManager Map
If you have a preferred image of your site or an as-built drawing, we can upload that image as an overlay in BaseManager. Then, when you go to the Maps tab for a specific controller, your image will display. Note: Baseline charges a one-time fee of $100 for each map overlay.
TeamViewer
While attempting to solve a problem, our support technicians can often benefit from seeing your computer screen or looking at the files that you have exported from the controller. This software enables you to connect to a remote support session over the Internet.
Server Admin
If you need Baseline support for your stand-alone BaseManager or BACnet Manager server, please complete the following form.
Upload Files to Controller
If you have files that need to be added to your account complete this form to upload your file(s).
Firmware Updates
Firmware Updates for your controller platforms can be found in the Baseline Knowledgebase